We will endeavour to deliver within 10-15 days from receipt of approved artwork. The delivery time may alter depending on the quantity ordered this will therefore be agreed with the customer. Whilst every effort is made to meet your delivery requirements the priority of A Crystal Memory is to supply a quality product not a quick turnaround.
Prices
Whilst every effort is made to keep the prices constant, the prices shown are subject to possible change without notice.
Shortages
Shortages or breakage must be notified in writing within 3 working days of delivery.
Quality
Many of the products that we supply are handmade and may include slight inconsistencies in shape, size and weight, they may also contain small air bubbles.
These are all hallmarks of a truly individualy handmade piece of crystal.
We do not supply seconds stock only goods that are deemed to be of merchandisable quality.
The right is reserved to offer an alternative to the standard product when the original item is not available. In these circumstances we will seek agreement with you the customer on a possible replacement item.
Engraving
The products featured in the brochure are intended to illustrate the effect of the items with engraving and do not necessarily mean that they have been supplied or endorsed by the company featured.
V.A.T. All prices quoted exclude V.A.T.
Samples
All plane glass samples are charged for unless otherwise agreed in advance, however they will be credited if returned within 30 days.
Postal and carriage charges for samples remain payable even if the sample is returned for credit.
All bespoke / Customised samples are non returnable
Restocking
A restocking fee of 30% of the total value of the goods returned will be charged on all items returned within 30 days. Returned items after 30 days will have a restocking fee of 50%.
Our restocking policy does not apply to engraved items, engraved items are non returnable and non refundable.